Frequently Asked Questions (FAQ) | Menage Total | Montreal Cleaning Services
Everything you need to know about booking, pricing, scheduling, products and our satisfaction guarantee — answered clearly before you pick up the phone.
Your Cleaning Questions, Answered Honestly
The Menage Total FAQ page is our central help resource: it answers the most common questions clients ask about our cleaning services, pricing structure, booking and scheduling process, what is included in each clean, our products, insurance coverage, satisfaction guarantee and cancellation policy — all in plain language, before you commit to anything.
Choosing a cleaning company means trusting strangers with your home, your keys and your schedule. We built this FAQ page to remove every unknown before you book: what we clean, how much it costs, how booking works, what happens if you are not satisfied, and how we protect you with insurance and vetted, bonded staff.
Each answer below is written the way we would explain it on the phone — no fine print, no marketing filler. If your question is not covered here, call us at (514) 654-4988 and a real person from our Montreal office will answer it directly. You can also request a free written quote online at any time; there is no obligation and no pressure to book.
Why Clients Trust Menage Total
Transparent pricing. Written quotes before any work begins. The price we quote is the price you pay — no hidden fees, no surprise add-ons at the door.
Insured and bonded teams. Every cleaner is background-checked, trained and covered by full liability insurance, so you are protected on every visit.
100% satisfaction guarantee. If any area does not meet your expectations, tell us within 24 hours and we will return to re-clean it free of charge.
Flexible scheduling. One-time, weekly, bi-weekly or monthly visits — same cleaner on recurring plans, easy rescheduling when life changes.
Eco-friendly products. Non-toxic, biodegradable products safe for children, pets and allergy sufferers, at no extra cost.
What's Included
- Residential cleaning: regular, deep, move-in/out and apartment cleaning
- Commercial services: offices, retail, restaurants and building common areas
- Specialty cleaning: windows, carpets, ovens, post-construction and pressure washing
- Eco-friendly product options included at no extra charge
- All equipment and supplies provided by our teams
- Same dedicated cleaner or team for recurring clients
- Free written quotes for every service — no obligation
- Satisfaction guarantee with free re-clean within 24 hours
How It Works
- Request a QuoteCall (514) 654-4988 or fill out our online form — we respond the same day with a clear written estimate.
- Confirm Your BookingChoose your date, time and service details. We confirm everything in writing before the visit.
- We Clean, You RelaxOur insured team arrives on time with all supplies and equipment, and follows your priority list.
- Walkthrough and GuaranteeReview the result with your cleaner. Not satisfied? We re-clean the area free within 24 hours.
Transparent Pricing
Pricing depends on your home's size, condition and service type. Regular maintenance cleaning starts from $120 per visit, deep cleaning from $220, and move-in/move-out cleaning from $280. Hourly and flat-rate options are both available.
Recurring clients save more: weekly and bi-weekly plans receive preferred rates, and the quote we give you in writing never changes mid-plan. Call (514) 654-4988 for an exact price in under five minutes.
Good to Know Before You Book
You do not need to be home during the cleaning — most clients provide access instructions and we handle the rest securely.
We bring everything: vacuums, mops, microfibre cloths and eco-friendly products. If you prefer we use your products, just let us know.
Tipping is never expected. The best thank-you is a review or a referral to a neighbour.
We serve all of Montreal island, Laval, Longueuil, the South Shore and Quebec City.
Frequently Asked Questions
What services do you offer?
We offer regular house cleaning, deep cleaning, move-in/move-out cleaning, apartment and condo cleaning, commercial and office cleaning, plus specialty services: windows, carpets, ovens, post-construction cleanup and pressure washing. One call covers everything.
How much does cleaning cost?
Regular cleaning starts from $120 per visit, deep cleaning from $220, and move-in/move-out from $280. Exact pricing depends on your home's size and condition — call (514) 654-4988 for a free written quote in minutes.
How do I book a cleaning?
Call (514) 654-4988, email us, or use the online quote form. We confirm your date, time, service scope and price in writing before the visit. Same-week appointments are usually available.
How long does a cleaning take?
A regular 2-bedroom apartment takes about 2–3 hours with one cleaner; deep cleans run 4–6 hours. Larger homes or teams finish faster. We give you a time estimate with your quote.
What is included in a standard cleaning?
Kitchens (counters, appliances exterior, sink, floors), bathrooms (sanitized top to bottom), dusting all surfaces, vacuuming and mopping all floors, mirrors, and tidying. Deep cleans add baseboards, inside appliances, cabinets and detailed grout work.
Do you offer a satisfaction guarantee?
Yes — 100%. If any area falls short, contact us within 24 hours and we will return to re-clean it completely free. Your satisfaction is how we have stayed in business since 2010.
What is your cancellation policy?
Life happens. Reschedule or cancel free of charge with at least 24 hours' notice. Shorter notice may incur a small fee to cover the team's reserved time.
What products do you use?
Professional eco-friendly, non-toxic and biodegradable products safe for children, pets and allergy sufferers. Prefer specific products? We will happily use yours instead.
Are you insured and bonded?
Yes. Menage Total carries full liability insurance and every cleaner is background-checked, bonded and professionally trained. Your home and belongings are protected on every visit.
Can I get the same cleaner every time?
Absolutely — recurring clients are assigned a dedicated cleaner or team who learns your home and preferences, so every visit is consistent.
Do I need to be home during the cleaning?
No. Most clients provide a key, concierge note or access code. We treat access with strict confidentiality and lock up securely when finished.
What areas do you serve?
All of Montreal island, Laval, Longueuil, the South Shore and Quebec City. Call (514) 654-4988 to confirm service in your neighbourhood.
Still Have a Question? Just Ask.
Call (514) 654-4988 or request your free quote online — answers in minutes, bookings in one call.
Get a Free Quote Call (514) 654-4988