Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) About Ménage Total Cleaning Services

We at Ménage Total offer regular cleaning, one-time cleaning, scheduled cleaning and deep cleaning service upon request. Not to mention, we care about you and do not make you commit to a number of cleanings before you try us. In fact, we offer however a discount to our clients on the purchase of a cleaning plan. Our office and house cleaning services are available in Montreal, Laval, Longueuil, North Shore, South Shore, Gatineau, Ottawa, Quebec, Lévis and surrounded area. Frequently Asked Questions (FAQ)

The following is in our basic cleaning plan:

  • Vacuum, sweeping and mopping all the floors.
  • Mirror cleaning, faucet cleaning, and shower cleaning
  • Wiping down the baseboards and outlets
  • Cleaning all the countertops and wiping electronics
  • Dusting the surfaces and window cleaning
  • Taking care of the trash
  • Dishwasher loading is upon request

Furthermore, Ménage Total provides housekeeping, deep spring cleaning service as regular maintenance. Also, see page Frequently Asked Questions (FAQ) A deep clean can include the choice of services that are customized and priced at cost-effective pricing. Normally and typically the clients ask to clean the refrigerator, oven and sanitizing and disinfecting the home.

Below is a list of some most frequently asked questions about our cleaning services? We hope that it will be helpful to our readers and clients.


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Yes, you can cancel the service anytime as there is no contract involved. But note we charge 25% of the cost of cleaning if you reschedule the cleaning with less than 24 hours.

You can easily pay for the services through direct debit, bank transfer, PayPal and Cash on the completion of the services. In fact, Payment is only after the completion of the service and you will receive an invoice for payment.

The standard regular cleaning includes mopping the floors, bed making, cleaning the bathroom, vacuuming and dusting within the house. All major areas are covered.

We are open 24/7 from Monday-Friday. Together with, special arrangements can be made on Saturday and Sunday.

Of course your payment is safe and secure. You don’t have to worry about using net banking and phone banking channels to make payments overall

Ménage Total is serving the residents of Montreal, Laval and Longueuil.

Get in touch with the HR department of Menage Total by visiting them in the nearby office.

Additionally, we aim to deliver the best cleaning service to the customers. In case, you are not happy with the services, we can arrange a revisit of our cleaners to perform the job again. Moreover, if this doesn’t satisfies we can arrange for a refund after thoroughly enquiring about the complaint.

When our housekeeper picks up the spare keys we provide them with a unique code to tag on the keys. In addition, we ensure that any information, identification about you and the property is completely removed ensuring safety.

For a good clean you can provide a mop, bucket, toilet brush, and vacuum cleaners. In either, case you can pay us to provide all the cleaning products when booking the service.

Yes you have to pay for the cleaning supplies to the cleaners to bring in the supplies for easy cleaning.

We are a trustworthy, reliable and certified cleaning company in Montreal, Laval, and Longueuil since 2010. Our aim is to serve customers efficiently and safely.

Generally speaking, feel assured of the cleaning satisfaction and guarantee. In any event, you can expect a professional cleaning service from us.

By and large, our services are provided at an affordable and cost-effective price keeping in mind the customers to avail the best service

No. we request for payment only after the completion of the services. To sum up, an invoice is generated sent to your postal address and an e-mail account if registered after the service is done thoroughly.

You can book one of the cleaning professionals by calling (514) 654 4988 or by filling in a contact/order form on our website.

We shall schedule a visit of the cleaning team and inspect the area for the services required before procuring the job.

We are one of the excellent professional cleaning company that has built trust and set high standards in Montreal, Laval and Longueuil in the cleaning industry. We aim to improve the cleaning level in every cleaning job.

As professionals in cleaning, we make sure that the tasks are fulfilled and completed on the agreed commitment and time.

Yes for major parts in Montreal only.

For the safety and health of the customers Ménage Total always uses safe and environment friendly cleaning products.

Safety of the customers is our top priority.

Not to mention, we cover all types of cleaning services from residential to commercial cleaning. For more information, you can always visit our offices or browse online.

Our mall and shopping center cleaning is available from Monday-Friday 24/7

The cleaners are punctual and work as per the checklist to finish the job on time.

We follow a simple strategy of being the No 1 cleaning service in Montreal, Laval and Longueuil by providing best services at attractive pricing.

Professionals, on the site training with background checks of the cleaners.

Our cleaners are professional background checked, insured and bonded for the cleaning service.

Yes Our comapny can provide you hygienic cleaning for restaurants

No. Usually it depends on the quality and state of the carpet. 

For schools, we provide Green cleaning. Uniquely, a special summer cleaning is included in our list of cleaning services.

We take strict care of the keys of the customers. Furthermore, in case a misplacement happens we can inquire thoroughly and arrange for replacement keys and provide a refund to the customers.

Yes. You can always change the codes once the service is completed.

Menage Total cleaners are trained professionals having years of cleaning experience and can tackle each and every cleaning problem.